Investigate, evaluate, and settle personal auto insurance claims with precision and empathy — guiding policyholders through the recovery process while protecting carrier reserves through fair, well-documented settlements.
What You Will Do
You will manage a caseload of 80–120 active personal auto claims, from first notice of loss through final settlement. Each claim demands accurate liability determination, thorough damage assessment, and clear communication with insureds, claimants, repair facilities, and legal counsel when subrogation opportunities arise.
This role sits within our Southwest regional claims office and reports to the Claims Supervisor. You will use our proprietary estimating platform alongside CCC ONE and Mitchell to prepare repair estimates and total-loss valuations.
Responsibilities
- Conduct recorded statements and coverage analyses within 24 hours of assignment
- Inspect damaged vehicles in-person and via photo-based remote assessment tools
- Negotiate fair settlements with body shops, rental agencies, and claimant attorneys
- Identify and pursue subrogation recoveries to reduce net incurred losses
- Maintain diary compliance and documentation standards across all file activities
What We Look For
Two to four years handling personal auto claims with a Texas all-lines adjuster license. Familiarity with comparative negligence principles and the Texas Department of Insurance complaint process is essential. AIC designation is a plus but not required — we fund designation coursework for every adjuster on staff.
Our claims culture prioritizes accuracy and policyholder satisfaction equally. You will have access to senior technical mentors, a structured advancement track toward complex claims or supervisory roles, and quarterly performance bonuses tied to file quality metrics rather than settlement speed alone.